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Common Questions

My Account Questions

How do I update my address?

You can update your address on the My Account page.

How do I update my password?

You can update your password on the My Account page.

How do I update my email?

You can update your email on the My Account page.

Order Questions

Where do I find my old orders?

You can find your old orders on the My Account page.

How do I track my order?

You can track your order from the My Account page.

Shipping Questions

When will my order be shipped?

Orders can take up to 48 hours to process during busy periods.

How long will shipping take?

Once shipped, you should receive your order within 3-5 working days.

Can I select shipping options?

At the moment you can choose between Standard Shipping and 48 hour shipping. You can also sign up for Club Penseth which offers Free standard shipping on all orders.

Candle Questions

Where do my candles come from?

Candles are made in the UK using raw materials sourced from around the world.

Where should I store my Candles?

You should store candles in a cool place that does not receive direct sunlight.

How long will my candle burn for?

A candle burn time is dependent on each candle. Approximate burn times is shown in product descriptions.

Where should I place and burn my candle?

You should place your candle in an open space, away from other objects and away from a wall that has items hanging on it.

Oil Questions

What Oils can I use in my Oil Burner?

You should only use Base Oils, Fragrance Oils, and Diluted Essential Oils in your Oil Burner.

Can I use Fragrance Oils in my Tart Burner?

You can use Fragrance Oils, Base Oils, and Diluted Essential Oils in Tart Burners. Ensure you clean your burner when switching materials.

How do I clean my Oil Burner?

You should use a clean wet sponge to clean your Oil Burner.

Where should I store my Oils?

You should store oils in a cool place that does not receive direct sunlight.

Can I recycle my Oil bottles?

Yes, we encourage you to recycle your bottles.

Where do my Oils come from?

Oils are mixed in the UK using raw materials sourced from around the world.

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